Shipping Policy

GENERAL SHIPPING POLICY

Mynset Music is not responsible for shipments that are considered lost or stolen.

To ensure an accurate delivery, please verify your contact and shipping information is accurate at time of purchase. Also be advised the estimated shipping dates provided at checkout are not guaranteed.

If your tracking information says the order has been delivered, but it has not arrived, you must contact Mynset Music within 5 business days. We are unable to attempt the claim process outside of this deadline.

When Buy Vintage:

Avoid Returns and ask for pictures: We usually use photos from Discogs's Database that are compatible with our product rating. To avoid returns and misunderstandings, you can request that we send you photos via email.

We will not accept returns that claim differences between the product and the Discogs photos when the customer has made the purchase after requesting and receiving our photos and/or videos by email previously.

Once the shipment process begins, we are unable to stop it.

DOMESTIC SHIPPING POLICY

1- Domestic Shipping Price

Our shipping price includes not only the shipping cost, but also all packaging costs.

We ship in an appropriate box for the product with extra internal protection.

2- Time for mailing process

Orders are generally processed within 48 business hours after payment confirmation.

All orders received on Sundays and/or holidays will be processed within 48 business hours, upon confirmation of payment.

3- Time for Receipt the items

The deadline for receipt in the US is 5 to 10 business days after receiving the Tracking Number by email.

Estimated shipping dates provided at checkout are not guaranteed as it depends on the courier service, and we cannot control this.

INTERNATIONAL SHIPPING POLICY

1- International Shipping Price

Our shipping price includes not only the shipping cost, but also all packaging costs.

We ship in an appropriate box for the product with extra internal protection.

We are not responsible for duties and taxes charged by buyers' countries.

Our International Shipping values are estimated according to the US mail system: USPS and may vary.

Please note: Mynset Music will not understate or understate the declared value of any international order. Doing so is illegal.

2- International Time for mailing process

Orders are generally processed within 48 business hours after payment confirmation.

All orders received on Sundays and/or holidays will be processed within 48 business hours, upon confirmation of payment via PayPal.

3- International Time for Receipt the items

The estimated time for International Shipping is 5 to 15 business days after receiving the Tracking Number by email.

This time is an estimate and may take longer depending on your country's courier service, and we cannot control this.

RETURN POLICY AND CANCELLATION

Within 5 days after confirmation of Delivery of purchase, we will accept returns of any physically or audibly defective or damaged item. Please returned in their original packaging.

The customer assumes all responsibility for any packages that are lost, stolen or damaged in return transit.

Each return must include a written description of exactly what is defective and why the item is being returned. Please be specific. For example, if an LP is being returned due to inordinate surface noise, describe exactly where in the record (side, track, minute, second) the defect occurs.

We will refund the full amount plus the shipping cost which will need to be sent in Media Mail mode via USPS.

The product needs to be returning in 5 days of the cancellation request and the tracking number needs to be send to us at the time. If it is not sent to us within this time, we will not cancel or refund the requested amounts.

Please note: From the time Mynset Music receives your returned item(s), it may take up to one week for us to issue a refund. We appreciate your understanding. We appreciate your patience.

Feel free to contact us with any queries via email: mynset@mynsetmusic.com